What I Say vs. What You Hear: Flexing Your Style for Effective Communication

By Heather Adams for EDRblog.org It really gets my goat when colleagues do not read my emails. I write amazing emails – with tons of context! Bulleted lists! To-do’s! How dare they not read what I spent so much energy writing? It’s so inconsiderate! And oh, how superior I feel when someone replies with a […]